OVERVIEW

Adeline Tyler is closing, and this guarantee reflects that.

Orders placed before 24 September 2026 remain covered by our No-Shed Guarantee, honoured until 31.08.2027, after which we're no longer able to process claims. If you've had an issue with a brush from an order placed before this date, we'd rather you got in touch sooner than later.

Orders placed on or after 24 September 2026 are not covered by this guarantee. Items that arrive faulty are still covered under our standard 30-day return policy.

WHAT'S COVERED (orders placed before 24 September 2026 only)

- Shedding or loose bristles resulting from manufacturing defects
- Brushes purchased directly from adelinetyler.com
- Replacement of the same brush, or a similar brush if discontinued, claimed before 31.08.2027.

WHAT'S NOT COVERED

- Brushes damaged through misuse, neglect, improper cleaning, or modification
- Accidental breakage, loss, heat damage, or other external causes
- Cosmetic wear that does not affect performance
- Brushes used in a commercial or professional setting (salons, studios, on-set)
- Gifted, PR, review, or promotional items
- Any order placed on or after 24 September 2026

TERMS AND CONDITIONS

- The guarantee is non-transferable and applies only to the original purchaser
- One-time replacement per brush, per customer, per qualifying purchase
- Proof of purchase is required for all claims
- We may request inspection photos or return of the item. Claims can be denied if damage appears to result from misuse, neglect, or intentional damage
- Brushes must be properly cared for, including regular cleaning with gentle soap or brush cleanser (typically every 1 to 2 weeks depending on use)
- Replacement brushes ship free via standard shipping for domestic orders. International orders may incur shipping fees
- This guarantee ends on 31.08.2027. No claims can be accepted after this date regardless of purchase date

HOW TO CLAIM

Email hello@adelinetyler.com with:

- Your order number or proof of purchase
- Clear photos of the brush and the issue
- A brief description of when the problem began and how the brush is typically used

We will review quickly, confirm eligibility, and send a replacement if approved, while the guarantee remains active.

Last updated 24.09.2026